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What is the difference between a Consult and Primary Care visit?

Our primary care program is a membership based concierge program (hybrid program of insurance based coverage and membership fee) that provides the full spectrum of primary care services along with longer appointments, easier access for acute visits and 24/7 access to your primary care team. Primary care is meant to be an ongoing relationship to support your needs now and into the future. A Duke Integrative Medicine Consult does not require a membership. It is a specialist visit, covered by insurance ...

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Do Duke Employees receive a discount?

Yes. All Duke Employees receive a discount on therapeutic services that are not billable to insurance.  Programs and educational classes are event-specific; please refer to the specific program for details.

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What is your cancellation policy?

Clinical Services: We require notification no less than 24 hours prior to an appointment. Classes, Workshops, Events, and Professional Trainings: Click here for more details.

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Can I use my Health Care Flexible Spending Account (FSA) to pay for services?

Yes; many of our services can be covered by an FSA. Please check with your FSA carrier for a list of services allowed.

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Do you accept Medicare?

Yes; we are happy to accept Medicare Part B when it is your primary insurance. Please note that patients are responsible for all co-payments in keeping with Medicare guidelines. We file only Medicare Allowable Services. PLEASE NOTE: Medicare only covers some of our services (generally MD and selected health psychology services) and not others.  You will be given information at the time you sign in alerting you to services that are not covered by Medicare.

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